Refund & Cancellation Policy

Last updated: January 15, 2026

At NxtVault Digital, customer satisfaction is our priority. Since we sell digital products that are delivered instantly and cannot be "returned," our refund policy is designed to be fair while protecting both buyers and our business.

1. Refund Eligibility

✅ Eligible for Refund (within 7 days of purchase)

  • Zero-Usage Guarantee: Refund requested within 7 days where ZERO products have been downloaded and ZERO AI tool runs have been executed.
  • Duplicate Purchase: Accidental double purchase of the exact same membership tier.
  • Unresolvable Technical Defect: Persistent broken file link that our support team cannot repair within 72 hours.

❌ NOT Eligible for Refund (Strict Anti-Abuse Policy)

  • Downloaded Assets: Any account that has downloaded or accessed 1 or more digital product files, templates, or zip archives.
  • AI Tool Usage: Any account that has executed 1 or more AI tool generations.
  • Change of Mind: Requesting a refund after gaining access to digital files or viewing proprietary assets.
  • Piracy & Abuse: Downloading assets and subsequently filing a refund or chargeback constitutes digital copyright infringement.
  • Request After 7 Days: Any refund request submitted after 7 calendar days of purchase.

2. Refund Process

  1. Submit a request: Email us at support@nxtvault.cloud with your order ID, registered email, and reason for refund
  2. Review period: Our team will review your request within 24-48 hours
  3. Resolution: If approved, the refund will be processed to your original payment method
  4. Processing time: Refunds take 5-7 business days to reflect in your account (Razorpay) or 3-5 business days (PayPal)

3. Cancellation Policy

3.1 Monthly Subscription (Pro Monthly Plan)

  • You can cancel your monthly subscription at any time
  • Cancellation takes effect at the end of the current billing cycle
  • No refund for partial months — you retain access until the cycle ends
  • To cancel, email support@nxtvault.cloud or use the dashboard settings

3.2 One-Time Purchases & Platinum Pass

  • One-time purchases cannot be "cancelled" as delivery is instant
  • Platinum Pass (lifetime): Refundable within 7 days if no products downloaded
  • After 7 days or first download, the purchase is considered final

4. Exchange & Replacement

If a product file is defective, we will first attempt to provide a replacement or updated version rather than a refund. If a satisfactory replacement cannot be provided, a full refund will be issued.

5. Chargebacks & Disputes

We strongly encourage contacting us directly before initiating a chargeback through your bank or payment provider. Unauthorized chargebacks on legitimate purchases may result in account suspension and potential legal action. We are always available to resolve concerns directly.

6. Contact for Refund Requests

NxtVault Support Team

Email: support@nxtvault.cloud

Response time: Within 24 hours (Mon-Sat)

Include: Order ID, registered email, detailed reason

Use Contact Form →